Morgan Stanley Technology, Media & Telecom Conference 2026 March 3, 2026 4:05 PM ESTCompany ParticipantsThomas Conrad - ...

Platinum Car Audio LLC in San Diego, California is reinforcing its commitment to prioritizing personalized consultations and long-term satisfaction.. SAN DIEGO, CA ...

WILMINGTON, Del.--(BUSINESS WIRE)--Barclays US Consumer Bank is leveraging generative artificial intelligence (GenAI) to create comprehensive summaries of interactions with customers across its ...

Thousands of customers have called the Baltimore Gas and Electric Company’s customer call center in the past year; many were met with hourslong wait times and unfulfilled promises from BGE to call ...

Customer service calls can go from routine to ridiculous in seconds. One pizza shop employee realized an order was going off the rails when a difficult customer demanded celery and wouldn’t take “no” ...

Travel companies are considering charging customers a fee to bypass AI chatbots and speak directly with a human agent. While AI is effective for simple tasks, it often fails with complex travel issues ...

DECATUR, Ill. (WAND) - Two Central Illinois sheriffs are taking to social media to inform people about scam calls going around the area. In DeWitt County, Sheriff Mike Walker said the most recent one ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Janay Reece came back home to Baltimore to join WJZ in August 2023. Before coming back to the Charm City, Janay was a morning anchor and reporter for WDBJ7 in Roanoke, VA. She joined the WDBJ7 morning ...

HEARING. WE LEARNED FROM THE HEARING THAT BJ’S CUSTOMER SERVICE CALLS AVERAGE MORE THAN 50 MINUTES. BUT BILLING QUESTIONS COULD AVERAGE MORE THAN 100 MINUTES. THE PSC SAYS THE SERVICE STRUGGLE COULD ...