Is innovation inherently a hit-or-miss endeavor? Not if you understand why customers make the choices they do. by Clayton M. Christensen, Taddy Hall, Karen Dillon and David S. Duncan For as long as we ...

An obsession with the numbers can sink your strategy. by Michael Harris and Bill Tayler Tying performance metrics to strategy has become an accepted best practice over the past few decades. Strategy ...

Following the onset of the recent global economic crisis, much of the news, especially in advanced economies, was dire. Unemployment was rising, company profits were falling, financial markets were ...

Las Vegas hospitality workers looking to advance their careers without committing to a full degree program had few options. Timothy Lam and Ellis Norman set out to change that. The result was the ...