Next, Oracle plans to equip agents with AI-generated customer snapshots before calls start, helping speed resolution and improve the customer connection. In addition, Oracle plans to add full call ...

Oracle Corp. is jumping on the generative artificial intelligence train with the addition of dozens of new capabilities designed to help organizations boost productivity in areas such as customer ...

Oracle is offering new AI-powered capabilities within Oracle Fusion Cloud Service and Oracle Fusion Cloud Field Service that help service teams increase productivity, better understand customer issues ...

NASHVILLE, Tenn., June 27, 2022 /PRNewswire/ -- Oracle Utilities Edge -- Oracle today announced Oracle Utilities Agent Service, a new cloud application specifically for utility customer service teams.

Utilities are adopting Oracle Utilities Cloud applications to improve customer service, billing, asset management, meter management and other essential services. Today, more than 210 utilities are ...

Customers today are nothing if not self-indulgent, enabled by technologies that make it easy for them to get nearly anything they desire at the moment they desire it. Oracle’s Marketing Cloud aims to ...

Oracle Customer Experience (CX) updated its Oracle Marketing, Oracle Sales and Oracle Service platforms to accelerate users’ sales cycles, address buyer inquiries and issues and build engaging ...

IT buyers like the operational flexibility that the public cloud provides. Capital expenditures go away. OpEx becomes predictable. Resources are available on-demand, with near-endless scalability.

New AI capabilities in the Oracle Utilities Customer Platform help call centers better manage volume and quickly deliver smart, personalized assistance PHOENIX, May 6, 2025 /PRNewswire/ -- Innovate ...

Oracle has unveiled new AI-powered capabilities within Oracle Fusion Cloud Service and Oracle Fusion Cloud Field Service that help service teams increase productivity, better understand customer ...