For more than nine years, the “laughing monk” has been a symbol of all that Zendesk represents, peacefully resolving problems to create happy customers. But the image emphasized a reactive nature, ...

Zendesk, the customer support and issue tracking software-as-a-service platform, has announced its intention to file for an Initial Public Offering (IPO) on the New York Stock Exchange. The company ...

Customer service and sales software provider Zendesk Inc. today announced that it has acquired artificial intelligence-powered workforce management solution Tymeshift Inc. for an undisclosed price.

Zendesk today announced it has acquired Cleverly.ai, a Lisbon, Portugal-based platform that finds answers to customer’s questions by creating a knowledge layer on top of apps. Zendesk says it will ...

LONDON & SAN FRANCISCO--(BUSINESS WIRE)--Zendesk, Inc., today announced a five-year strategic collaboration agreement (SCA) with Amazon Web Services (AWS) to help businesses deliver personalized ...

When a customer has a problem, or a suggestion, or a bug report to share, they want customer service assistance immediately. And what could be more immediate than being able to reach customer service ...

We’ve tested the best helpdesk and customer service solutions currently available, and we found that Zendesk is a better option than Salesforce — but not by much. While Salesforce offers great ...

Zendesk sees customer service as a way for its users to distinguish themselves from competitors and now allows them to bring that customer service advantage to their mobile, game and Web apps. The ...

Zendesk, a customer service software company based in San Francisco, is laying off 8% of its global workforce. The tech firm’s CEO, Tom Eggemeier, told employees about the layoff round in a Wednesday ...