Adopting a technology-first mindset is only step one in the overall direction, writes Raju Karki of Karki Consulting Group. Workforce optimization in the modern workplace is complex, to say the least.

L eadership trust is the new metric to watch when it comes to broader organizational health, reveals a new report from Aura Intelligence. Sentiment toward senior leadership emerged as the most ...

Heidi Farris is the CEO of ActivTrak, focused on helping organizations use data to understand and optimize the way teams work. For years, people analytics promised to transform how businesses manage ...

Music streaming giant Spotify has announced a significant reduction in its workforce, constituting approximately 17% of its employees. This bold decision is part of the company's effort to align its ...

Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...