Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...
VANCOUVER, British Columbia--(BUSINESS WIRE)--Innovorg, the only skills-building and workforce optimization platform for cloud, hosting, and data center teams, announced today that it has partnered ...
Any business leader knows last-minute changes can wreak operational havoc. Today’s businesses face a never-ending barrage of complex problems while simultaneously dealing with ever-mounting customer ...
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