As AI accelerates, leaders must fundamentally reimagine their digital operating model, harnessing AI as a catalyst to ...

Implementing a quality model in a business organization typically involves planning, change management and training. Leaders usually derive their models from their mission, values and strategic goals.

To understand how an organization functions, you must analyze its dynamics and performance. The benefit of using a congruence model for this analysis is that it divides the analysis into four parts ...

Given the wide range of duties involved in leading a charter school, it can be tough—and, some experts say, inadvisable—for one person to go it alone. As a result, charter schools have seized on a ...

We are witnessing the advent of a new cultural era that is transforming the way we think about the role and functions of HR. First and foremost, that refers to people within productive organizations.

The school district—long the fundamental unit overseeing public education for some 50 million American children—is an institution in flux. Like a landmark building that keeps its facade while ...

The first of its kind in the nation, the all-payer accountable care organization (ACO) model allows Vermont the opportunity to create a transformative payment model that moves all payers (Medicare, ...

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No one formula exists for designing a customer experience organization. Many considerations do, however. I’ve heard from countless CX executives, both seasoned and new, about how much more successful ...