New AI-powered enhancements to Leaptree Optimize help organisations analyse interactions, spot quality trends, and ...

Adds two-way messaging capability to Salesforce for personalized, contextual communications to improve first contact resolutionand customer engagement, and enhance Vonage Contact Center HOLMDEL, N.J., ...

Salesforce, Inc. (NYSE:CRM) has chosen Ironclad as its contract lifecycle management (CLM) platform. Ironclad is poised to be a key partner as Salesforce continues to streamline contracting processes, ...

At Salesforce, sellers use AI-powered tech to help them prepare for these conversations. This article is part of "AI in Action," a series exploring how companies are implementing AI innovations. After ...

Managing customer relationships effectively is crucial for a thriving business. Understanding and satisfying customer needs are the foundation for success and competitiveness. But how can this be ...

SAN FRANCISCO--(BUSINESS WIRE)--Aria Systems, the leader in empowering enterprises to accelerate subscription and usage-based revenue growth, today announces the launch of Aria Billing Studio, a suite ...

Salesforce and monday are both great companies with excellent reputations and similar feature sets. However, there are a few distinct differences.

New AI-powered enhancements to Leaptree Optimize allow organisations to analyse 100% of customer interactions, identify quality and performance trends in real time, and drive measurable improvements ...