A team of researchers from mobile engagement solutions provider mPulse Mobile and Downey-based Kaiser Permanente Southern California found targeted text messages may improve refill adherence among ...

A new large-scale study shows that interactive, tailored text messages can improve medication adherence by 14 percent. "The program results far exceed our expectations with 44 percent refill rate in ...

This executive interview with Jack Philbin, chief executive officer and cofounder of Vibes, sheds light on Rich Communication ...

Regulations, outdated systems and security concerns make financial change feel more like chess than a sprint. But in customer engagement, standing still means falling behind. Enter RCS (rich ...

Voice communications in particular may take the form of interactive incoming call management systems (interactive voice response and automated call distributions systems) and outgoing voice ...