Customers received "perfect" responses more than half the time, a rate that has doubled in 5 years -- Risks of automation: When AI required human intervention, customer questions were twice as likely ...
For car shoppers who fill out an inquiry form on a dealership website, the experience has improved markedly. More of them hear back quickly, through email, text, and phone. Fewer are ignored entirely.
Some results have been hidden because they may be inaccessible to you
Show inaccessible results