Every document matters to a hospital. A piece of paper or an image of a document matters to patients and clinicians because it affects the quality of care provided. Documents matter to hospitals ...

Improving efficiency is complex and requires a multimodal approach. Health information systems, patient feedback, and multidisciplinary teams are components that can improve clinical processes.

Only 21 percent of patients engaged with the business office after discharge are completely satisfied with the hospital billing process, according to Connance’s 2011 Consumer Impact Study. The survey ...