Starting next month, workers at the Coralville Marriott Hotel will begin upgrading the locks on all the hotel's 286 guest rooms. 'You can have a mobile key issued, and in essence you can check in ...

Global hospitality technology company OYO has announced the launch of a virtual front desk solution for its partner hotels in the US. Powered by GPT-4, the solution will eliminate waiting time for its ...

The author basically says the best thing you can do when you check into a hotel is to give $20 to $50 to the front desk. This can get you anything from a "free" minibar to upgraded rooms, to all sorts ...

Starwood Hotels & Resorts this spring will start a pilot program in which guests can skip the front-desk check-in process and use their smartphones to open their hotel room doors without a key. The ...

Although CEOs might be the ones calling the shots on fees and check-in procedure, front desk employees have the most face time with guests and can quickly tell what's working and what's not. Following ...

The "stodginess" of traditional hotel check-in is one of the consistent findings in my research as a hospitality and customer service consultant. A traditional front-desk check-in feels archaic and ...