Numerous studies examining the role of tacit knowledge claim that it accounts for 80%–90% of an organization’s knowledge. However, because tacit knowledge is not codified and documented, this ...
People often define tacit knowledge as knowledge that you can’t put into words, but this negative definition doesn’t say what tacit knowledge is—just what it isn’t. Tacit knowledge is typically not ...
Social networking is providing new ways for businesses to unlock tacit knowledge within their organizations, according to Dr. David Jacobson, director of emerging technologies at ...
Contact center agents also can proactively suggest content for the eGain Knowledge Hub. They are on the front lines of delivering customer service and have useful knowledge and suggestions for ...
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