What are the most common yet challenging problems for managers to address? It's not material shortages, as-built discrepancies or even weld defects. It's not even customer complaints. The most common ...
Legal frameworks often lag behind the pace of technological development. However when it comes to the rapid adoption and application of AI, including Generative AI (GenAI), the relevant authorities ...
How would you describe your company’s problem-solving culture? I have asked any number of managers that question; as often as not, it’s received with a blank stare. Most managers haven’t thought about ...
The workplace, as we know it, is changing in front of us and so are the people who are showing up to go to work. Interestingly, education is changing, too. In Williamson County Schools in Nashville, ...
Workforce optimization platform Calabrio recently published its Health of the Contact Center 2021 report, which discusses the current state of the contact center, the impact of the Great Resignation ...
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