If content is king then conversation just might be an outranking Emperor. In this age of digital transformation, it's easy to forget the importance of human-to-human interaction in business. However, ...

Tough conversations are generally difficult to initiate and respond to. Whether they occur in personal or professional life, we are hard-wired to act, react and emotionally invest -- and that makes it ...

Dealing with conflict is no easy feat—especially when it’s coming from an upset customer. Whether it’s problems finding information on your website or frustrations with a particular product or service ...

CMSWire TV celebrated its inaugural year in 2024. We saw the launch of over two dozen shows across three series: CMO Circle, The Digital Experience and Beyond the Call. These series have provided ...

Salesforce has had over one million AI agent-customer conversations. The company launched AI agents on its Salesforce Help site in October 2024, a full-screen experience that makes getting support ...

SAN FRANCISCO--(BUSINESS WIRE)--Front, the industry-leading AI-powered customer service platform built for collaboration, today announced the acquisition of Idiomatic, a pioneering AI-powered voice-of ...

Orchestrator LLM addresses the problem of broken customer conversations through accurate query identification, retention of conversation history, and seamless context switching across channels, ...