Dr Gulzar Singh explains how algorithmic decision-making in banks has outpaced the institutional structures designed to govern accountability, oversight, and escalation ...

CFPB Director Rohit Chopra speaks during a Senate Banking, Housing, and Urban Affairs Committee hearing in Washington, D.C., on June 13, 2023. (Photo by Michael A. McCoy/Getty Images) Two of the ...

Algorithms are extremely clever at accurately processing huge quantities of information. But a recent problem with a bank loan is a disturbing look behind the curtain. Last week I applied for a ...

Artificial Intelligence has moved from the periphery of banking to its core. Credit decisions, fraud detection, risk scoring, collections, customer service, and even regulatory reporting now rely on ...

Anyone who’s ever used a digital device to pay a bill, set up a savings account or apply for a mortgage knows that we are living in the age of digital banking. But this may just be the beginning. In a ...

The financial world has always adapted to new tools, but what is taking shape today is not a routine technological shift. It is a deep restructuring of how decisions are made inside banks, markets and ...

An automated cash transfer program in Jordan developed with significant financing from the World Bank is undermined by errors, discriminatory policies, and stereotypes about poverty. Many people in ...

For decades, modern banking systems have been built on a narrow definition of financial identity. You are considered “bankable” if you have a payslip, a formal employer, a credit history, collateral, ...