Amazon Web Services experienced a 13-hour interruption to one system used by its customers in mid-December after engineers allowed its Kiro AI coding tool to make certain changes, according to four people familiar with the matter.

Claude, Anthropic's AI chatbot, has sparked major selling of US tech stocks as its capabilities induce fear among investors of widespread disruption.

Burger King is testing an AI chatbot called Patty to monitor employee politeness and assist operations, sparking online debate over workplace surveillance, privacy, and the growing role of AI in customer service.

I pushed eight free AI chatbots to their limits to find the best AI chatbots of 2026. To explore our top picks, check out ZDNET's chatbot-by-chatbot guide.

An AI customer service chatbot for delivery service DPD used profanity and criticized the company after prompting.

Technology companies are pushing to build artificial intelligence (AI) systems that can work or chat amongst themselves, without the need for humans. But AI agents now have their own social media site where they can chat, debate, and share ideas with each ...

Amazon explains that the recent problem in the service was caused by human error and not by an AI system making decisions on its own. According to Amazon, the engineers provided an AI coding tool with operator-level access without the usual safeguards that protect the systems.

Kenyan AI startups, many of which build multilingual chatbots for customer service, rely on WhatsApp because it has far wider adoption than standalone apps.